If Mattress Warehouse fails to provide you, the buyer, with an actual or estimated delivery date, or fails to deliver the ordered product within two weeks of the estimated delivery date, you may:
However, if Mattress Warehouse cannot cancel the order with the manufacturer or supplier, Mattress Warehouse is not required to allow you to exercise these rights and will not allow you to do so.
The delivery fee includes delivery of merchandise, placement in the room of your choice, and the removal of shipping materials. It does not include assembly or setup of merchandise or removal of old bedding.
Any and all requests of the delivery driver must be made during the delivery. Please understand the driver cannot return to the premises post-delivery if the wrong setup directions (e.g. – wrong bedroom) were initially given to the driver by you or the responsible person you designate.
If an order is canceled after the merchandise has been shipped, the customer is responsible for the actual cost of shipping, plus a 20 percent handling fee.
Please note that some products are not available for White Glove Delivery and will be shipped via UPS or FedEx. Set up and debris removal does not apply to any order shipped through these methods. Other terms and conditions might apply.